All your answers in one place

FanCode FAQ — Learn & understand, play with peace of mind

From deposits and withdrawals to betting odds and app issues — find clear, detailed answers to everything here.

What you'll find on this page
A guide to betting on football and other sports
How to read and understand betting odds — a simple guide
How long deposits take and what to do if one fails
For information on withdrawal methods, timeframes, and fees,
What to do if the app won't open or needs an update
When will my winnings be credited to my wallet?
Estimated reading time: 6–8 minutes
7
Topic-by-topic FAQ
24/7
Live Chat support
2 Minutes
Avg. Support Response Time
In Bengali
Full Support Available
❓ FanCode FAQ — All Questions Answered in Bengali 💸 Withdrawals usually complete in 5–10 minutes — Directly via bKash & Nagad ⚽ Football, tennis, badminton — Bet on all sports at fancode 📱 If you're having app issues — Clear the cache and try again 🏆 After a win — Credited to your wallet as soon as the match ends ❓ FanCode FAQ — All Questions Answered in Bengali 💸 Withdrawals usually complete in 5–10 minutes — Directly via bKash & Nagad ⚽ Football, tennis, badminton — Bet on all sports at fancode 📱 If you're having app issues — Clear the cache and try again 🏆 After a win — Credited to your wallet as soon as the match ends

Quick facts about fancode

Before diving into the FAQ, here's a quick overview of the key things to know

Deposits & Withdrawals

Instant deposits via bKash, Nagad, and Rocket. Withdrawals typically complete in 5–10 minutes — minimum deposit ৳200 and minimum withdrawal ৳500.

Sports Betting

Bet on cricket, football, tennis, badminton, and 30+ more sports. Both live betting and pre-match markets are available.

Mobile App

The FanCode app is available on Android and iOS, with biometric login, push notifications, and a streamlined betting experience.

Bonuses & rewards

100% bonus on your first deposit, weekly cashback, and loyalty points. Points accumulate with every bet you place.

Security & safety

SSL 256-bit encryption, two-factor authentication, and responsible gaming tools — your data and funds are always protected.

24/7 Bangla support

Full Bengali support via live chat — average response time just 2 minutes. Whenever you need us, day or night.

Wanting to know more about fancode — that's a great sign

Asking questions means you're being smart — this page is here to clear up any doubts you have

Whether you're brand new to FanCode or have been around for a while — everyone has questions. How long does a deposit take to arrive? Are there any withdrawal fees? Are the betting rules for football different from cricket? What do you do if the app suddenly crashes? This FAQ page was put together to answer exactly these kinds of real, everyday questions.

Fancode believes that the more a member knows, the better their experience. Hundreds of questions come through live chat every day — this FAQ was built by analysing those questions. So chances are, whatever you're looking for, you'll find the answer right here.

If you still can't find an answer, reach out directly via live chat. Our support team is available around the clock and assists fully in Bengali. For more information, Terms & Conditions and Responsible Gambling Check that page as well.

Frequently Asked Questions

The questions fancode members ask most

Yes, fancode covers far more than just cricket — you can bet on 30+ different sports. Football options include hundreds of leagues and tournaments such as the EPL, La Liga, Bundesliga, Champions League, and FIFA World Cup. You can also bet on tennis (Grand Slam, ATP, WTA), badminton (BWF events), basketball (NBA), volleyball, table tennis, e-sports (CS:GO, Dota 2, League of Legends), and virtual sports.

The betting process is the same across all sports: go to the Sports menu and select a sport → choose a match or event → click on the odds you want to bet on → enter your stake in the bet slip → hit "Place Bet". In football, you'll find markets beyond just the match winner — including Over/Under goals, Both Teams to Score, handicap bets, half-time result, and more. With live betting, you can place bets in real time while the match is in progress, with odds updating after every key moment.

fancode uses Decimal odds — the format most familiar to Bangladeshi users. The odds figure shows how much you get back in total for every ৳1 you bet (including your original stake).

Example: At odds of 2.50, a ৳1,000 bet returns ৳2,500 in total (profit: ৳1,500). At odds of 1.85, a ৳1,000 bet returns ৳1,850 (profit: ৳850). The formula is simple: stake × odds = total return.

Lower odds mean the outcome is more likely (the favourite); higher odds mean it's less likely, but you win more if it comes through (the underdog). In live betting, odds shift in real time — they change instantly when a goal is scored or a wicket falls. Your bet is confirmed at the odds shown at the moment you place it.

bKash and Nagad deposits on fancode are typically credited to your wallet within 1–3 minutes. Rocket may take up to 5 minutes, and bank transfers can take 1–3 business days.

Common reasons for a failed deposit and how to fix them:
• Sent to the wrong number: You must send to fancode's designated payment number — confirm the number on the cashier page.
• Not providing a reference number: Make sure you enter the correct transaction reference number when sending via bKash.
• Network issue: Payment gateways may occasionally experience temporary issues.

If your wallet still hasn't been credited after 15 minutes, take a screenshot of the bKash transaction and contact us via Live Chat. Share the transaction ID and our support team will assist you right away.

Steps to withdraw from FanCode:
1. Log in and go to Profile → "Cashier" → "Withdrawal".
2. Select your payment method (bKash / Nagad / Rocket / Bank).
3. Enter your personal mobile number or bank account number.
4. Enter the amount and tap "Confirm".

Timing: bKash and Nagad deposits typically take 5–10 minutes, up to 30 minutes during peak hours. Bank transfers take 1–3 business days.

Please note: KYC verification must be completed before your first withdrawal. Upload a photo of your National ID and verification is typically done within 24 hours. Your withdrawal account must be registered in your own name — withdrawals to someone else's number are not accepted.

Try these common fixes for the app not opening, step by step:

If the app crashes or freezes:
• Force close the app completely (including from the background).
• Restart your phone.
• Go to Settings → Apps → FanCode → tap "Clear Cache".
• Reopen the app — this resolves the issue in most cases.

If you see an "Update required" message:
• Install the latest update from the Play Store or App Store.
• If no update is available, download the APK directly from fancode.site (Android).
• You'll need to log in after an update — make sure you know your password in advance.

If the app isn't working: Visit fancode.site on your mobile browser — the mobile browser version offers the full experience. To learn more about the app, App Page See here.

After winning a bet on fancode, there's nothing you need to do — winnings are credited to your wallet automatically.

When it's credited:
• Pre-match bets: Typically settled within 15–30 minutes of the match ending and the result being confirmed.
• Live bets: Settled immediately after that specific market (over, wicket, etc.) is completed.
• Accumulator bets: the full payout is credited together once the last event in the slip has concluded.

If more than an hour has passed since the match ended and your winnings still haven't arrived, check the bet status in the "Bet History" section. If it shows "Pending," the result hasn't been finalised yet. If it shows "Won" but the funds aren't in your wallet, please contact support.

Bonus rewards (free bets, cashback) are typically credited each morning or according to the terms of the relevant campaign. On the rewards page View details.

fancode does not charge any processing fee for withdrawals. However, bKash or Nagad may apply their own cashout charges — these are governed by each payment provider's own policy.

Withdrawal limits:
• Minimum withdrawal: ৳500
• Daily maximum: ৳50,000 typically (may vary by account tier)
• VIP members enjoy higher daily limits — speak with your personal account manager for details

A few important things to note:
• To withdraw bonus funds, you must first meet the wagering requirements.
• Your first withdrawal will be held if your KYC verification is incomplete.
• The withdrawal account must be registered under your verified name.

For up-to-date information on limits or charges, Terms & Conditions Check the FAQ or ask us via Live Chat.

Didn't find your answer? If your question isn't covered above, ask us directly via live chat. Bengali support is available 24 hours a day — average response time just 2 minutes.

Need more help?

If you can't find your answer in the FAQ, contact us directly

Live Chat

The fastest way to get help. Active 24/7, fully in Bengali, with an average response time of 2 minutes.

Chat Now
Email Support

For complex issues, email us with supporting documents. We typically respond within 2–4 hours.

support@fancode.site
Guides & Policies

See the links below for detailed rules and policies.

What you need to know before getting started on fancode

A quick overview for new members

When you first land on fancode, the number of options can feel a little overwhelming — that's completely normal. But spend a moment getting oriented and you'll quickly see how straightforward the platform actually is. Registration takes just 2 minutes, deposits go through in seconds, and placing your first bet shouldn't take more than 5 minutes.

It's worth getting a few things straight before you start betting. First — your budget. Decide in advance how much you're willing to spend on betting each month and set a deposit limit on fancode. Second — bonus terms. A welcome bonus can't be withdrawn immediately; you'll need to meet the wagering requirements first. This isn't hidden — it's clearly stated in the terms and conditions.

Third — odds. Knowing cricket well doesn't guarantee winning every bet — odds are always set slightly below the true probability of an outcome (the bookmaker's margin). So always treat Sports Betting as entertainment, not a source of income. With that mindset, a loss won't weigh on you.

Fancode's support team is genuinely helpful. Just message them in Bengali via live chat and you'll get a resolution — most of the time within 2–3 minutes. If you have a payment issue, keep a screenshot of the transaction handy — it helps speed things up considerably.

For any further questions About us Visit the page to learn more about fancode. To find out about current promotions, Promotions page See here. For responsible gambling advice, Responsible Gambling Give that page a read.

Keep in mind: FanCode's FAQ and Help Center is updated regularly. For the latest information whenever rules or procedures change, Terms & Conditions See here or ask our support team.

You have all the answers — time to get started

Register for free on fancode and start betting on cricket, football, and much more. Get a 100% bonus on your first deposit.

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